OTRS 2.4.7 (and below) doesn't correctly sort tickets if multiple pages are
shown. To demonstrate this, pick a view showing more than one page of tickets
and note that the 1st page is sorted by priority (Down) then Age (Up). Go to
the next page and the default sort order of Age (Up) alone will take over.
It's not possible to set the default sorting to an array in the interface, so a
workaround fix is to always sort by Priority (Down) then Age (Up) when Age (Up)
is selected, and by Priority (Down) then Age (Down) when Age (Down) is
selected. It's probably not a workaround that should be mainstreamed as the
behaviour isn't obvious!
To do this, we have made the following patch (in unified diff format):
--- Ticket.pm.old 2010-05-21 16:35:10.000000000 +0100
+++ Ticket.pm 2010-05-21 16:35:51.000000000 +0100
@@ -3663,6 +3663,18 @@
else {
@SortByArray = ($SortBy);
@OrderByArray = ($OrderBy);
+#BCBCPATCH - Force default of age to be sorted by age within priority
+ if ($SortBy eq 'Age') {
+ if ($OrderBy eq 'Down') {
+ @OrderByArray = ('Down','Down');
+ @SortByArray = ('Priority','Age');
+ }
+ else {
+ @OrderByArray = ('Down','Up');
+ @SortByArray = ('Priority','Age');
+ }
+ }
+#BCBCPATCHEND
}
for my $Count ( 0 .. $#SortByArray ) {
if ( !$SortOptions{ $SortByArray[$Count] } ) {
Hope this is helpful to others.
--
Steve Durbin
Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni
Bridgend County Borough Council/Cyngor Bwrdeistref Sirol Pen-y-Bont ar Ogwr
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