Hi, On 21.05.2010, at 01:25, Max Bidlingmaier wrote:
> I want to set any mailreply having a @mycompany.com mailaddress as Type > email-internal, sendertype: agent. To do so, I declared a "Postmaster > Filter" matching the addresspattern and setting the headerfields: > X-OTRS-SenderType: agent > X-OTRS-ArticleType: email-internal > > The result is: mail is handled as email-internal, syslog says Sendertype > is set to agent but in the ticket history the article is shown as > customer-article. What is wrong? is that for new emails or for follow ups? Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project
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