Hi, On 25.05.2010, at 02:05, Sune T. Tougaard wrote:
> I’ve been doing some upgrade tests on our OTRS installation, currently > running 2.2.4. > > After upgrade to 2.4.7, and running the “Support Assessment” I noticed that > the ArticleSearchIndex and IndexAccelerator should be set to “StaticDB”. > I did, and rebuilt the indexes as mentioned in the documentation. > > However, after doing this, it appears that one of the cron jobs starts to > bulk-delete a lot of tickets in the database. > Since this is an upgrade and I’m trying to cover my behind, I’m a bit unsure > whether it’s a problem with the existing generic agents for example, or if > it’s supposed to behave like that after switching to “StaticDB”. > > Late last week, I did another test-upgrade and the log file have grown to > 11mb over the weekend. > Some of the entries that I’m worried about looks like this: > > [Mon May 24 05:44:39 > 2010][Notice][Kernel::System::GenericAgent::_JobRunTicket] Delete Ticket > (2081000/80575). > > There are many many entries like this with different ticket IDs of course. > I do have a few generic agents that does some delete actions, but certainly > not to fill the log to 11mb. > Also, SQL’ing my way in the original installation to the tickets being > deleted, shows that the tickets are definitely not among those I’d like the > generic agents to handle. > > Later in the log a substantial amount of these shows up: > > [Mon May 24 05:57:22 2010][Error][Kernel::System::Ticket::TicketGet][997] No > such TicketID (85224)! > [Mon May 24 05:57:22 > 2010][Error][Kernel::System::Ticket::IndexAccelerator::StaticDB::TicketLockAcceleratorAdd][213] > Need TicketID! > [Mon May 24 05:57:22 2010][Error][Kernel::System::Ticket::TicketGet][997] No > such TicketID (83884)! > [Mon May 24 05:57:22 2010][Error][Kernel::System::Ticket::TicketGet][997] No > such TicketID (83884)! > [Mon May 24 05:57:22 2010][Error][Kernel::System::Ticket::TicketGet][997] No > such TicketID (83884)! > [Mon May 24 05:57:22 2010][Error][Kernel::System::Ticket::TicketGet][997] No > such TicketID (83884)! > [Mon May 24 05:57:22 2010][Error][Kernel::System::Ticket::TicketGet][997] No > such TicketID (83884)! > [Mon May 24 05:57:22 2010][Error][Kernel::System::Ticket::HistoryAdd][6265] > Column 'queue_id' cannot be null, SQL: 'INSERT INTO ticket_history (name, > history_type_id, ticket_id, article_id, queue_id, owner_id, priority_id, > state_id, type_id, valid_id, create_time, create_by, change_time, change_by) > VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, current_timestamp, ?, > current_timestamp, ?)' > [Mon May 24 05:57:22 2010][Error][Kernel::System::Ticket::TicketGet][997] No > such TicketID (83884)! > [Mon May 24 05:57:22 > 2010][Error][Kernel::System::Ticket::IndexAccelerator::StaticDB::TicketLockAcceleratorAdd][213] > Need TicketID! > [Mon May 24 05:57:22 2010][Error][Kernel::System::Ticket::TicketGet][997] No > such TicketID (83884)! > [Mon May 24 05:57:22 2010][Error][Kernel::System::Queue::QueueGet][751] Need > ID or Name! > [Mon May 24 05:57:22 > 2010][Notice][Kernel::System::GenericAgent::_JobRunTicket] Delete Ticket > (2085527/83884). > > Also with different ticket IDs. > > Can anyone shed some light on this? > I’ve postponed my update twice, because I started seeing this behavior and > I’d really like to get 2.4.7 rolling, as there are many improvements we’d > like to get our hands on. > > If you say this is normal after switching to StaticDB after having used > RunTimeDB for quite a while, I can calm a bit down and go forward. > > Thanks a lot for your input. Did you follow strictly the UPGRADE processes as written in the file UPGRADE ? Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project
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