oooops, it is not the same CA that I've worked for ? ... sorry :D On Fri, May 28, 2010 at 2:58 PM, Marco Vannini <marco.vann...@gmail.com>wrote:
> Curious that a CA is using OTRS instead of its HelpDesk :D > > BTW, lovja01, is quite faster to know what do you wanna achieve. > > > C U > > MV > > > On Fri, May 28, 2010 at 2:50 PM, Jason B. Loven <jlo...@caisoft.com>wrote: > >> So we’ve been using OTRS for several years for our ticketing system. >> It’s been working very well for us and thank you to all the hard work by the >> developers! >> >> >> >> Is there a good resource for learning how to get started in setting up >> ITSM in general? I’ve read through the OTRS docs and have it installed but >> now I’m trying to determine how best to implement it as far as setting up >> the service catalog and various other components. >> >> >> >> Thank you, >> Jason Loven >> Manager - Technical Services >> >> Computer Associates, Inc. >> 36 Thurber Blvd, Smithfield RI 02917 >> Phone: (401)232-2600, Fax: (401)232-7778 >> Email: jlo...@caisoft.com >> Web: http://www.caisoft.com/ >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > >
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