Hi, On 08.06.2010, at 10:37, <anders.ba...@hibu.no> wrote:
> Just wondered how you remove the SLA field from the customers when they are > creating a ticket If you have the Service-Feature enabled this is not possible in the current version of OTRS without modifications to CustomerTicketMessage.dtl. PS: This will be an config item in SysConfig with OTRS 3.0. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project
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