Dear Guillaume, I have solved the problem by selecting POP3S instead of POP3, and for now otrs is generating the tickets via email also.
Thanks for your kind response. And if problem persists in near future then I will definitely buzz you peoples. :) Thanks once again. Regards, On Mon, Jun 14, 2010 at 1:19 PM, Guillaume Rehm <[email protected]>wrote: > Hi, > > Did you try to connect to smtp.gmail.com on port 465 form command line ? > To check if you have access from your serveur to gmail :-( > > Le 12/06/2010 07:13, Wayne Fallows a écrit : > >> Hi All, >> >> Having an issue sending emails via gmail smtp server. >> >> This is an ubuntu 10.04 server install with OTRS 2.4.7 installed as tar gz >> not as deb. >> as per instructions in >> http://wiki.otrs.org/index.php?title=Installation_on_Ubuntu_Lucid_Lynx_%2810.4%29 >> >> configured the email to collect from gmail without any issue. as per >> instructions at >> http://wiki.otrs.org/index.php?title=Configure_OTRS_with_Gmail and using >> smtps and port 465 >> >> How do I get more details of the issue to try and resolve? >> >> >> Trying to sending and email resutls in the error below >> Error >> >> ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Sat Jun 12 14:58:11 2010 >> >> Message: Can't connect to smtp.gmail.com : Invalid argument! >> >> Traceback (1102): >> Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92 >> Module: Kernel::System::Email::Send (v1.64.2.1) Line: 690 >> Module: Kernel::Modules::AdminEmail::Run (v1.39) Line: 122 >> Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 >> Module: >> ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler >> (unknown version) Line: 48 >> Module: (eval) (v1.88) Line: 204 >> Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 >> Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 >> Module: ModPerl::Registry::handler (v1.99) Line: 31 >> >> The only error message in the system log is >> >> >> Sat Jun 12 14:58:11 2010 error OTRS-CGI-10 Can't connect to >> smtp.gmail.com : Invalid argument! >> >> Thanks >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> >> > > -- > Guillaume REHM > Centre de Ressources Informatiques > Responsable Sécurité du Système d'Information (RSSI) > > Bibliothèque Nationale et Universitaire de Strasbourg > 5 rue du Maréchal Joffre > BP 51029 > 67070 Strasbourg > > tél: 03 88 25 28 23 > fax: 03 88 25 28 03 > mail: [email protected] > web: http://www.bnu.fr > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Suraj Rathod Linux System & Network Administrator Solution Enterprises Pune. Conatct: 9930779964 E-mail: [email protected] Blogs: surajrathod.blogspot.com
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