Hi Petr, What do you exactly mean with deadline ? it is not a ticket in state "pending reminder" ?
On Mon, Jun 14, 2010 at 3:00 PM, Petr Balazi <[email protected]>wrote: > Hi All, > > > > I would like to ask if there is any configuration option how to implement > deadlines in OTRS. > > > > Deadline should be modified by Agents. > > > > I do not see any settings for deadines in admin panel, could you please > help me? > > > > Thanks. > > > > *Petr Balazi* > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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