On 06/28/2010 02:25 PM, Steve Clark wrote:
Hello,
Is there a way to indicate a ticket is locked in the dashboard view?
Or tell if a ticket is locked?
Can someone tell me where I can find out what data items are available?
If I put
<td>$QData{"Owner"}</td>
in AgentDashboardTicketGeneric.dtl
it shows the owner of the ticket. I found this example in the otrs forum.
My question is did the person know to use "Owner"?
--
Stephen Clark
NetWolves
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: steve.cl...@netwolves.com
www.netwolves.com
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