Hi, Next state shown depends on the state machine (/otrs/ index.pl?Action=AdminITSMStateMachine). There is one for changes and one for workorders and you must respect both, that's the way the workflow keeps its flow.
Of course you can change it, make it as simple or as complex as your Organization wants Leonardo Certuche www.itconsultores.com.co On 1 July 2010 03:14, Sebastien Bory <s...@groupenci.com> wrote: > Dear lists, > > I try to work with change management and Work orders, i understand to > change the status off Change is due by condition and work Order, > > But when I create a WO, the CAB or the WO agent open it (click on Report) > and they just have 3 state (Accepted, Ready Or Cancel) why I can’t see the > other state (in progress, fermé, …..)? > > Thanks > > * * > > *Sébastien Bory > *Administrateur réseaux > *NCI-les centres d'affaires* > *Bienvenue chez vous - Just welcome !* > 59 Rue des Petits Champs 75001 Paris > Tel 33(0) 1 73 77 53 41 > Fax 33(0) 1 73 77 55 56 > Port: 33(0) 6 78 93 28 66 > Mail :s.b...@groupenci.com <s...@groupenci.com> > Web: www.groupenci.com > > > > [image: Description : Description : cid:image001.gif@01C9F35E.16F7E530] > > *Ce message et toutes les pièces jointes sont établis a l'intention > exclusive de ses destinataires et sont confidentiels. Si vous recevez ce > message par erreur, merci de le détruire et d'en avertir immédiatement > l'expéditeur. Toute utilisation de ce message non conforme à sa destination, > toute diffusion ou toute publication, totale ou partielle, est interdite, > sauf autorisation expresse. L'internet ne permettant pas d'assurer > l'intégrité de ce message, NCI décline toute responsabilité au titre de ce > message, dans l'hypothèse ou il aurait été modifié. **This message and any > attachments are intended solely for the addressees and is confidential. If > you receive this message in error, please delete it and immediately notify > the sender. Any use not in accord with its purpose, any dissemination or > disclosure, either whole or partial, is prohibited except formal approval. > The internet can not guarantee the integrity of this message. NCI shall not > therefore be liable for the message if modified.* > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
<<image001.gif>>
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
