Hi Norbert, If you want to include the ticket subject in an notification try using <OTRS_TICKET_Title>
Regards, On Mon, Jul 5, 2010 at 8:06 PM, Norbert Bede <[email protected]> wrote: > hi, > > I cant find possibility to hold original subject of the ticket. > > i found the next two, but these are option to how *latest subject *of the > artricle. > > <OTRS_AGENT_SUBJECT[20]>To get the first 20 character of the subject (of > the latest agent article). > or > > <OTRS_CUSTOMER_SUBJECT[20]>To get the first 20 character of the subject > (of the latest customer article). > > thanks > norbert > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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