Hello Amit Sharma,
It works, thank you !
Best regards.
TanaT
Amit Sharma a écrit :
Hi,
Here is the solution.
I tried and it worked for me as well!
http://lists.otrs.org/pipermail/otrs/2009-March/025993.html
regards,
amit
--- On *Fri, 9/7/10, TanaT /<a...@hitec.fr>/* wrote:
From: TanaT <a...@hitec.fr>
Subject: [otrs] Remove system Email from CC field when answering a
ticket
To: otrs@otrs.org
Date: Friday, 9 July, 2010, 9:58 PM
Hi,
It looks stupid, but I tried many settings without success...
If a customer send a message to my OTRS system : o...@mycompany.fr
<http://in.mc324.mail.yahoo.com/mc/compose?to=o...@mycompany.fr>
(fetched via POP3)
When I use a template to reply to it, the system fills CC with
o...@mycompany.fr
<http://in.mc324.mail.yahoo.com/mc/compose?to=o...@mycompany.fr>
I'd rather my users not to have to remove it manually...
How to leave it blank ?
(I tried both "yes" and "no" settings in
Frontend::Agent::Ticket::ViewCompose
-> Ticket::Frontend::ComposeReplaceSenderAddress
-> Ticket::Frontend::ComposeExcludeCcRecipients
and other things...
)
Thanks for reading.
Have a good day.
TanaT
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