Hi,
It seems I got the problem. In this way otrs expects the ticket's
subject and body in utf8.
My database is in iso-8859-2 and it is set in Config.pm as default char set.
I don't know how can I set this in soap.
Regards.,Sandor
Sándor Fehér írta:
> Hi,
>
> I would like to create tickets via SOAP interface. I have two problems.
>
> 1. However tickets get created succesfully otrs does not send email to
> customers.
> 2. I set the mimetype (I would like to send html emails) but they only
> display in plain text.
>
> Thanks in advance.
>
> Regards., Sandor
>
> <?PHP
> error_reporting(E_ALL);
>
> function create_ticket($subject,$email1,$email2,$otrs_ticket_nr,$body) {
>
> $url = "http://192.168.1.x/otrs/rpc.pl";;
> $username = "api";
> $password = "api";
> $title = $subject;
> $from = "supp...@domain.com";
> $email1 = "testag...@domain.com";
>
> # Set up a new SOAP connection:
> $client = new SoapClient(null, array('location' =>
> $url,
> 'uri' => "Core",
> 'trace' => 1,
> 'login' => $username,
> 'password' => $password,
> 'style' => SOAP_RPC,
> 'use' => SOAP_ENCODED));
>
> # Create a new ticket. The function returns the Ticket ID.
> #var_dump($client->__getFunctions());
> if(empty($otrs_ticket_nr)) {
> $TicketID = $client->__soapCall("Dispatch", array($username, $password,
> "TicketObject", "TicketCreate",
> "Title", $title,
> "Queue", "Raw",
> "Lock", "unlock",
> "PriorityID", 3,
> "State", "new",
> "CustomerUser", $email1,
> "OwnerID", 21,
> "UserID", 21,
> ));
> } else {
> $TicketID=$otrs_ticket_nr;
> };
>
> //echo "tid ".$TicketID;
>
> $ArticleID = $client->__soapCall("Dispatch",
> array($username, $password,
> "TicketObject", "ArticleSend",
> "TicketID", $TicketID,
> "ArticleType", "email-external",
> "SenderType", "agent",
> "HistoryType", "OwnerUpdate",
> "HistoryComment", "ff->otrs api",
> "From", $from,
> "Subject", $title,
> "To", $email1,
> "Cc", $email2,
> "Charset", "utf8",
> "MimeType", 'text/html',
> "Body", $body,
> "UserID", 21,
> "Loop", 1,
> "Attachment" , "[
> {
> Content => 'text/html',
> ContentType => 'text/html',
> Filename => 'templates/styles_base.css',
> },
> {
> Content => 'text/html',
> ContentType => 'text/html',
> Filename => 'templates/styles_base.css',
> },
> ]",
> ));
>
> # Use the Ticket ID to retrieve the Ticket Number.
> /*$TicketNr = $client->__soapCall("Dispatch",
> array($username, $password,
> "TicketObject", "TicketNumberLookup",
> "TicketID", $TicketID,
> ));*/
>
> }
>
> ?>
>
>
--
Üdvözlettel/Kind Regards, Fehér Sándor
...Fehér Sándor... --- ....Sandor Feher....
fejlesztési vezető --- development manager
Blue System Kft. --- Blue System Ltd.
..........................................................................................
http://www.bluesystem.hu : http://www.adatmegorzo.hu : http://www.bluehosting.hu
..........................................................................................
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