Hi, On 24.07.2010, at 15:17, Leonardo Certuche wrote:
> Any help on this? I'm sure some of you guys know the answer! The Update is not canceled after an Update to the Customer, it is just reset to whatever the Queue or SLA confguration says. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project
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