Hi! OTRS 2.4.7. became to treat the customer's response as a new ticket. It happens when the customer replies without changing the ticket subject. Any help would be appreciated. Thanks you.
-- With best regards, Ruslan --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/