hi,
i'm little confused, because there are some fields which has own
reason to use on incidents, but not usable on problems or general
question ticket.
I'm looking for something as record type (separate layout on the same
object), where each record type should have own layout. this way
informations are the same database but not influence users on fields
which are not on the right place.
is there somenthing similar in otrs ?
norbert
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