Hello there, The organization we're currently deploying OTRS on, is not interested in using the lock timeout feature. In order to avoid it, we setup every queue with Unlock timeout=0 (it says *0 = no unlock*) but Agents keep getting Agent::LockTimeout notifications. How can we avoid it? Is there any way to disable some of the notifications defined at /otrs/ index.pl?Action=AdminNotification ?
Thanks in advance for your help, Leonardo Certuche www.itconsultores.com.co
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