I have added a free text field in my tickets and made it mandatory (2).
Values A, B, C, and D are allowed by the drop-down list.
Currently, the ticket defaults to "A" and never prompts the agent to change
the value (all of the types are equally common so there is not truly a
"default") value.
I want to force agents to examine this value before the ticket can be
closed.
How can I achieve this?
I tried adding an additional entry like this at the top:
$Self->{'TicketFreeText1'} = {
'' => '-',
However, OTRS accepted this '-' as a valid default value, which was not my
intention.
Thanks in advance for your suggestions,
Hugh
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