Thanks for the pointer. Regards, Steve
On 08/11/2010 11:46 AM, Leonardo Certuche wrote:
Hello, You could use a workaround, which is create a new notification at /otrs/index.pl?Action=AdminNotificationEvent <http://index.pl?Action=AdminNotificationEvent> on the event TicketCreate Leonardo Certuche www.itconsultores.com.co <http://www.itconsultores.com.co> On 11 August 2010 10:07, Steve Clark <scl...@netwolves.com <mailto:scl...@netwolves.com>> wrote: Hi List, Is it possible to have otrs automatically send a copy of a newly created phone or email ticket to a specific mail address. We would like to have all new tickets sent xx...@netwolves.com <mailto:xx...@netwolves.com> Thanks, -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.cl...@netwolves.com <mailto:steve.cl...@netwolves.com> www.netwolves.com <http://www.netwolves.com> --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
-- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.cl...@netwolves.com www.netwolves.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
