Hello, Note: I am having Swedish language in my installation, so if I am refering to some field in my post I translate it directly to English, may be that the actual word is different in the English version, just to be aware of when you read this.
I am trying to configure the Customer Web so all new tickets created by a user is ending up in the same queue. At the same time, I don't want the user to choose the queue, there should be a default defined. At the end I would also like to remove the field "To" in the New Ticket Form. Byt first thing first... I have a setup that supports multi-company. This configuration is working and when the user is posting a new Ticket it will end up in a queue I have created for that user's company. This is what I have done so far: 1. I have managed to remove all visible queues in the New Ticket Form by following the instructions here: "Blacklisting queues" @ http://wiki.otrs.org/index.php?title=Qu ... _Front_End <http://wiki.otrs.org/index.php?title=Queues_in_Customer_Front_End> My code I entered into Config.pm: $Self->{TicketAcl}->{'ACL-Customer-Queues'} = { Properties => {Frontend => {Action => ['CustomerTicketMessage'] }}, PossibleNot => { Ticket => { Queue => [ '[RegExp]::', # this hides all sub-queues '[RegExp]^Stockholms Stad', #this hides just one queue# # '[RegExp]^MyLastQueue',# ] } # and just hide one more queue... } }; Now, the queue (or "To") list is empty. Now when entering a new ticket, I get "* Not valid" - message next to the "To" field when trying to submit the case. I thought that had to do with that the user cannot choose any receiver combined with that there is no default defined. Hence, I tried to define a default value, going to step 2... 2. When trying to define a default I also followed the instructions here: " Setting a default queue " @ http://wiki.otrs.org/index.php?title=Qu ... _Front_End <http://wiki.otrs.org/index.php?title=Queues_in_Customer_Front_End> This is how I did: Going to SysConfig in the admin-area. Searching for "CustomerTicketMessage" and choosing "Frontend::Customer::ModuleRegistration" from the result list. Scrolling down to "CustomerFrontend::Module###CustomerTicketMessage" and changing "Action" to "Action=CustomerTicketMessage;Subaction=StoreNew;Dest=9||Stockholms Stad::Stockholms Stad Service Desk" When getting the data about the queue directly from the database, this is the info about the queue: mysql> select id, name from queue where id=9; +----+-----------------------------------------------+ | id | name | +----+-----------------------------------------------+ | 9 | Stockholms Stad::Stockholms Stad Service Desk | +----+-----------------------------------------------+ 1 row in set (0.00 sec) BUT...still having the same problem with "* Not valid" message appearing next to the "To" field. Something I noted as well is that once I have chosen "Type", the drop-down list "Services" is also emptied, which it shouldn't be. It's being emptied after the "Type" has been chosen. I have been dealing with this for hours and feel I am as stuck as I can be now. Any advice would be highly appreciated, and if I can get a quite speedy answer I would be even happier. Thanks in advance! /Niklas
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