Hi Jober: >From the documentation (http://doc.otrs.org/2.4/en/html/c1964.html#state-pending-autoclose-minus):
---- 12.1.4. Pending auto close- Tickets in this status will be set to Closed Unsuccessful if the pending time has expired. Time spent by the ticket in this status will still add towards the escalation time calculations. 12.1.5. Pending auto close+ Tickets in this status will be set to Closed Successful if the pending time has expired. Time spent by the ticket in this status will still add towards the escalation time calculations. --- Mike On Mon, Aug 16, 2010 at 3:17 PM, Jober Mijares <ronnamija...@yahoo.com> wrote: > > Good mornig > > What's means? > > pending auto close+ > pending auto close- > > > And how can i use the link PENDING in the ticket > > Thanks > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
