Many of our tickets come into an email dropbox from which they are automatically created. Often we would like to forward them out to customers on-site IT for review. For some reason the forward option isn't available on many of them and I don't understand what the criteria is that determines if the forward option is visible or not?
Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jlo...@caisoft.com<mailto:jlo...@caisoft.com> Web: http://www.caisoft.com/<blocked::http://www.cainetserv.com/>
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