Ok, thanks! I created a generic agent and it seems to work. Cheers, Andy
On Tue, Aug 24, 2010 at 10:45 PM, Nathan Campbell <n.campb...@dalsym.com>wrote: > I go about it like this – I’ve created a queue named Trash and anything > that I want to be deleted and never seen or thought of again is move to that > queue. > > Then, I created a GenericAgent job that deletes anything in the Trash queue > every 10mn. For me, that is good enough. > > I also have GenericAgents that run that identify and move emails with > Subjects ‘Out of Office’ or ‘Undeliverable’ to the Trash queue as well. > > > Hope that helps, > > > > *Nathan Campbell* > Dallas Symphony Orchestra > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Andy Wodfer > *Sent:* Tuesday, August 24, 2010 2:43 PM > *To:* otrs@otrs.org > *Subject:* [otrs] Delete tickets > > > > Hi, > > I'm a newbie to OTRS (just started using it today). I don't understand how > I can delete tickets? > > In my Dashboard under New tickets I receive some junk emails and I want to > delete them right away. Is there a simple way of doing this? > > If I just move them to the JUNK folder they still appear under New tickets. > > Sorry for this newbie question, but hopefully someone could give me some > help here. > > Cheers! > > Andy > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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