Hi, No, double check your CronJobs!
On 23.09.2010, at 22:34, Pradumna Maheshwari wrote: > Is there any relation between Escalation of ticket and SLA with the Pending > Reminder. > As we have made all escalations zero and also no SLA is there, is this a > reason for Agent are not getting reminders..? Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project
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