On 10/04/2010 05:44 PM, Nathan Campbell wrote:
You can modify the css of the site to whatever you like for the most part -
for example, I have modified the css to display a different color for each
status we have.
The css files (as of version 2.4) are in
<otrs>/otrs/var/httpd/htdocs/css/Standard
I suppose what i could do is add a state called "customer update" (which
is open), then when a Customer adds an (external) note to the ticket,
the ticket would enter this state automatically. The CSS could then be
modified to display different colours for tickets in the "customer
update" state.
Thanks for the advice !
--
Daniel Maher <dma PLUS otrs AT witbe DOT net>
"The Internet is completely over." -- Prince
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