What should be the value given to "
Ticket::Frontend::AgentTicketNote###Subject: "in order to capture original
subject of the ticket ?
Currently its " $Text{"Note"} ".
I have tried "$Article{"Subject"}", "$Data{"Subject"}",
"$GetParam{"Subject"} ", "$QData{"Subject"}"........but none is working.
Thanks...
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshw...@tcs.com
Website: http://www.tcs.com
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
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