I found the reason why ... I use themes and for these themes the signature is not appearing on screen
If I take the standard theme it is ok and now it appears in html Could be a great idea to have a file saying which files are modified in a release ... (maybe it is the case and I don't know as the upgrade is not made by me but the IT people) Thanks Philippe Martignier Communications Division Customer Service Section Email : philippe.martign...@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of otrs-requ...@otrs.org Sent: vendredi, 8. octobre 2010 10:49 To: otrs@otrs.org Subject: otrs Digest, Vol 25, Issue 15 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-requ...@otrs.org You can reach the person managing the list at otrs-ow...@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Postmaster filters ordering (Nils Leideck - ITSM) 2. Re: Postmaster filters documentation (Nils Leideck - ITSM) 3. OTRS 2.4.8. the signature is no more shown on email-tickets (Martignier, Philippe) ---------------------------------------------------------------------- Message: 1 Date: Fri, 8 Oct 2010 10:00:38 +1300 From: Nils Leideck - ITSM <nils.leid...@leidex.net> Subject: Re: [otrs] Postmaster filters ordering To: "User questions and discussions about OTRS." <otrs@otrs.org> Message-ID: <25ab68f4-ad28-4191-81f4-46b9ec526...@leidex.net> Content-Type: text/plain; charset="windows-1252" Hi, unless you set the ?Stop after match? flag, yes. On 08.10.2010, at 05:17, Pradumna Maheshwari wrote: > If one filter is matched, then will OTRS continues to match email with rest > filters...? Cheers Nils Leideck ? Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20101008/c620811a/attachment-0001.html> ------------------------------ Message: 2 Date: Fri, 8 Oct 2010 10:02:32 +1300 From: Nils Leideck - ITSM <nils.leid...@leidex.net> Subject: Re: [otrs] Postmaster filters documentation To: "User questions and discussions about OTRS." <otrs@otrs.org> Message-ID: <920b11fc-3210-4622-8b9a-9154f71e0...@leidex.net> Content-Type: text/plain; charset="windows-1252" Hi, Match: Subject => Help us with your feedback Set: X-OTRS-Ignore => yes look at $OTRS_HOME/doc/OTRS-X-Headers.txt On 08.10.2010, at 05:17, Pradumna Maheshwari wrote: > What should be the RegExp for the filter , if I want to ignore the email > containing "Help us with your feedback!" anywhere in the Subject line ? Cheers Nils Leideck ? Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20101008/357e1847/attachment-0001.html> ------------------------------ Message: 3 Date: Fri, 8 Oct 2010 10:19:19 +0200 From: "Martignier, Philippe" <philippe.martign...@wipo.int> Subject: [otrs] OTRS 2.4.8. the signature is no more shown on email-tickets To: "'otrs@otrs.org'" <otrs@otrs.org> Message-ID: <6f31dc7ebc4465428db5706f309dbb13096131a...@iccv101c.gms02.unicc.org> Content-Type: text/plain; charset="us-ascii" Hi there, Just been upgrading from 2.4.7 to 2.4.8 and the signature is no more visible on the screen when doing an email-ticket. The signature is well pasted when the email is sent but it is really annoying for users to not see their signature ... Is it a bug or a new "feature"? Thanks Philippe Philippe Martignier Communications Division Customer Service Section Email : philippe.martign...@wipo.int<mailto:philippe.martign...@wipo.int> Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. -------------- next part -------------- An HTML attachment was scrubbed... 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