Hi, your system is misconfigured.
1. your LDAP connection does not work 2. status “pending” is a statustype “pending reminder”, but in your system it is of statustype “pending auto” On 13.10.2010, at 19:38, Pradumna Maheshwari wrote: > > Hello, > > My Agents are not getting pending tickets notification ? > > When Agent raises a ticket, in the field 'Next ticket state: ' only three > states are coming i.e. 'Open', 'Closed' and 'Pending' . > > While running PendingJobs.pl, I am getting following error - > > C:\inetpub\wwwroot\OTRS\bin>perl PendingJobs.pl > ERROR: OTRS-PendingJobs-10 Perl: 5.10.1 OS: MSWin32 Time: Wed Oct 13 08:36:55 > 20 > 10 > > Message: First bind failed! 80090308: LdapErr: DSID-0C090334, comment: > AcceptSe > curityContext error, data 52e, vece > > Traceback (3420): > Module: Kernel::System::CustomerUser::LDAP::new (v1.53) Line: 151 > Module: Kernel::System::CustomerUser::new (v1.55) Line: 105 > Module: Kernel::System::Ticket::new (v1.416.2.5) Line: 136 > Module: PendingJobs.pl (v1.43) Line: 58 > > PendingJobs.pl <Revision 1.43> - check pending tickets > Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ > ERROR: No Ticket::StateAfterPending found for 'pending' in Kernel/Config.pm! > ERROR: No Ticket::StateAfterPending found for 'pending' in Kernel/Config.pm! > ERROR: No Ticket::StateAfterPending found for 'pending' in Kernel/Config.pm! > > > Kindly tell me solution for the same. > > Thanks a lot in advance. > > > Pradumna Maheshwari > =====-----=====-----===== > Notice: The information contained in this e-mail > message and/or attachments to it may contain > confidential or privileged information. If you are > not the intended recipient, any dissemination, use, > review, distribution, printing or copying of the > information contained in this e-mail message > and/or attachments to it are strictly prohibited. If > you have received this communication in error, > please notify us by reply e-mail or telephone and > immediately and permanently delete the message > and any attachments. Thank you > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
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