Hmmm....
I had messages in the admin->package manager screen that said 3 of the
ITSM modules
needed to be reinstalled???
Also I am using fedora and centos - could the
/etc/init.d/otrs script be changed to
...
# --
# check mysql, mysql init script does not have a status check...
# --
if test $OTRS_DB_RUNNING -gt 0; then
echo -n " Checking $OTRS_USED_DB ..."
if $OTRS_USED_DB_TEST >/dev/null 2>&1; then
echo " done."
else
echo " failed."
echo " --> Please start the database at first! (service
$OTRS_USED_DB start) <--"
exit 1;
fi
else
echo " Disabled: $OTRS_USED_DB check!"
fi
...
in the echo -n " Checking ... " line use the variable from
the /etc/sysconfig/otrs file for the database used instead
of hardcoding MySQL.
Steve
On 10/28/2010 10:22 AM, Michiel Beijen wrote:
Hi Stephen,
These files are modified by installing ITSM; which means they're
different than in the original RPM.
The upgrade worked perfectly!
You copied them back to the original location, then re-installed ITSM
(which in turn overwrites the files); those steps were superfluous.
--
Mike
On Thu, Oct 28, 2010 at 4:18 PM, Steve Clark<[email protected]> wrote:
On 10/28/2010 09:52 AM, Steve Clark wrote:
Hello,
anyone tried to upgrade from 2.4.7 to 2.4.9 with ITSM installed.
I got the following:
1:otrs warning:
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl.rpmnew
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl created
as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl.rpmnew
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl.rpmnew
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl created
as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl.rpmnew
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl created
as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl.rpmnew
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl.rpmnew
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl.rpmnew
warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl
created as
/opt/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl.rpmnew
In doing a diff between the files it looks like ITSM changed these files and
now the upgrade didn't work correctly???
I cp the *.dtl.rpmnew to the corresponding .dtl then reinstalled the ITSM
modules that said needed to be re-installed.
Was this the correct procedure?
Thanks,
--
Stephen Clark
NetWolves
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: [email protected]
http://www.netwolves.com
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--
Stephen Clark
*NetWolves*
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: [email protected]
http://www.netwolves.com
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