Got it : it's an agent-preference.
Is it possible to force this for all agents ?
Ionel
Le 29 oct. 2010 à 13:51, Ionel GARDAIS a écrit :
> Hi,
>
> Thanks to the example file, I've configured GenericAgent.pm to send
> Escalation mails :
>
> 'send escalation notifications' => {
> Escalation => 1,
> New => {
> Module =>
> 'Kernel::System::GenericAgent::NotifyAgentGroupWithWritePermission',
> },
> },
>
>
> I was saw that there were preconfigured agent notifications for "New Ticket".
>
> I use the browser to configure New ticket agent notification but :
> - this does not use the predifined notification
> - it is declared another way than the escalation notification
>
>
> Question is : how to declare a "New Ticket notification" inside
> GenericAgent.pm ?
> Will
> 'send new ticket notifications' => {
> Status => ['new'],
> New => {
> Module =>
> 'Kernel::System::GenericAgent::NotifyAgentGroupWithWritePermission',
> },
> },
>
> Do the trick ?
>
> Thanks,
> Ionel
>
> --
> Ionel GARDAIS
> IT Team manager
>
> <ionel_gardais.vcf>---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
