Hello, That's a default OTRS feature, you can read more at http://doc.otrs.org/2.4/en/html/x1352.html
Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 29 October 2010 15:52, DM_Julio Angulo <dm_jang...@equifax.com.pe> wrote: > Hi team, I wonder if they know a practical manual on how to convert email > into ticket and put in a queue, use the administrator email account, but the > mails are not converted to tickets, they could send me some link that can > guide me, thank you very much . > > > > Julio Cesar Angulo Quiroz > > Telf.: 997066155 > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
