hello Lars , Can u tell me how to enable add note option for customer as i have no option in my zoom ticket veiw as to add a note
regards shrikant On Fri, Oct 29, 2010 at 10:32 PM, Lars Jørgensen <i...@gyldendal.dk> wrote: > Hi Shrikant, > > Tickets can never be edited. This is a good thing, because you don't want > customers to change what they asked for and then call you and complain you > didn't solve their problem correctly. > > The customer will have to add a note to the ticket. > > Customers can not change the queue, as far as I know. Only agents. > > > Lars > > ------------------------------ > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *shrikant k > *Sent:* Friday, October 29, 2010 12:18 PM > *To:* otrs@otrs.org > *Subject:* [otrs] editing a ticket in customer interface > > hello , > > can any one help in how to edit a already raised ticket in customer > interface > i just want to change the subject , say i want to add some information in > subject or to change the que how to it can any one help me > > > regards > shrikant > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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