Hello, I am looking into migrating my support system from RT to OTRS. One thing that RT does that I like, is that when an agent sends an email on a ticket, the display name in the From header is set to the agents name. Is it possible to have OTRS do this as well? (ie: From: "John Smith" <supp...@example.com>, or even: From: "John Smith - Company Name <supp...@example.com>") ?
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