On Mon, Nov 08, 2010 at 09:27:32AM +0100, Shawn Beasley wrote: > This is a default privacy feature. If you use the web portal, it > might be that you do not want your agents to accidentally write internal > information in a note viewable per web interface by the customer. Just > as an info to you.
Understoond (and luckily you can configure this), but when you select "Note" you can already choose note-external, so there the same danger exists, I think. -- -- Jos Vos <[email protected]> -- X/OS Experts in Open Systems BV | Phone: +31 20 6938364 -- Amsterdam, The Netherlands | Fax: +31 20 6948204 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
