Hi,
does someone know why chanigng the ticket title isn't logged in the
ticket history ?
I'm not sure whether I should report this as bug or feature request.
Usally OTRS documents the whole life of a ticket to be on the safe side.
IMHO changing the ticket title is a critical action since a wrong title
(wrong content, not typing errors) could lead to a wrong handling of the
ticket.
Thanks in advance
Alexander
--
radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile
and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal
Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag
Phone +49 202 2489 1123, Fax +49 202 2489 941123
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