The only solution is to go through the history of each ticket.
This should not be to hard but needs to be done outside of otrs in some
scripting.
Regards
Adam
W dniu 2010-11-25 07:57, Ionel GARDAIS pisze:
Hi everbody,
Anyone on this ?
Thanks,
Ionel
On 11/22/2010 03:13 PM, Ionel GARDAIS wrote:
Hi,
How to get stats about tickets that are or have been reopened ?
My boss would like to get the history of reopened tickets.
(Reopened as in "Closed successfully then opened again")
Thanks,
Ionel
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Ionel GARDAIS
IT Team manager
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