On 12/01/2010 05:53 PM, Gerald Young wrote:
Edit Kernel/Modules/CustomerTicketZoom.pm
my $From = "$Self->{UserFirstname} $Self->{UserLastname}
<$Self->{UserEmail}>";
and the same in CustomerTicketMessage.m
CustomerTicketMessage.pm: my $From = "$Self->{UserFirstname}
$Self->{UserLastname} <$Self->{UserEmail}>";
Hello,
Thank you for your reply. In fact, what you've suggested will cause the
*Customer* email address, to not be written to the ticket; however, it
did give me the clue i needed to locate the *Agent* address, so thanks. :)
For anybody who's interested, in order to prevent the Agent email
address from being written to the ticket, one must remove
<$Self->{UserEmail}> from its various locations in
Kernel/Modules/AgentTicket*.pm .
Cheers !
--
Daniel Maher <dma PLUS otrs AT witbe DOT net>
"The Internet is completely over." -- Prince
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