> Dear All, > > Can somebody please give us a pointer regarding the evaluation of > OTRS? We are planning to evaluate OTRS with the ITSM modules. I heard > that OTRS version 3.0 is not yet compatible with ITSM or vice-versa. > Is it correct? If this is correct, should we evaluate the older > version of OTRS which is 2.4 and much stable. Which ITSM version we > should evaluate with OTRS 2.4? > > We are looking for ITIL processes along with basic OTRS functionality, > so appreciate if somebody show me a direction please. > > Regards > Sudhir
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