Dear Sudhir, OTRS of course has built-in functions to support SLM processes - even without having the ITSM suite installed!
Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 16.12.2010, at 11:55, Sudhir Garg wrote: > > Dear All, > > Just wanted to know if OTRS supports SLM process of ITIL. > > Is there any built-in functionality within OTRS for supporting SLM? > > Appreciate early response. > > Regards > Sudhir > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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