Dear Jason, this option needs to be enabled in the SysConfig first.
SysConfig -> Framework -> Frontend::Agent::Stats -> Stats::UseAgentElementInStats It is disabled by default because of some laws disallowing to measure performance per individual agent ;-) Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 21.12.2010, at 14:36, Jason B. Loven wrote: > So I went into stats and tried to create a ticketlist report to show open > tickets by tech…But either my install is broken or I’m blind since I can’t > find a field that shows who owns the ticket or who it’s locked to. Can anyone > shed some light? > > > > Thank you, > Jason Loven > Manager - Technical Services > > Computer Associates, Inc. > 36 Thurber Blvd, Smithfield RI 02917 > Phone: (401)232-2600, Fax: (401)232-7778 > Email: jlo...@caisoft.com > Web: http://www.caisoft.com/ > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
