Hi, We're currently running OTRS 2.4.7 (plan to upgrade to the latest version Q1 2011).
Today we have one incoming email address that's read into the OTRS system: p...@domain.com. However, We now need to have two more incoming POP3 email addresses read into OTRS. What's important to us and we need some help with is the following setup: 1. All incoming emails to p...@domain.com should end up in the RAW inbox for manual delegation to agents 2. All email coming in on ema...@domain.com should directly be sent to a specific Agent's inbox/queue and the same for ema...@domain.com which should go to another agent's inbox/queue. Can someone please let me know how we can accomplish this? Thanks in advance for all help! Best regards, Andy
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