Thank you Nils, I though so, however our management finds it too complicated.
They would like a user to specify Risk Analysis within the Change Request form, together with Justification to reduce the number of 'clicks' required ;) Does that mean that Change text attributes are fixed and there is no way to add FreeText fields that are editable rather than drop-down? -- Kind Regards, Robert On Tue, Jan 11, 2011 at 10:40 AM, Nils Leideck <nils.leid...@leidex.net>wrote: > Dear Robert, > > this is where you should use Workorders :-) > > Especially for Risk Analysis, Testing, Backout, etc ... Based on their > outcome, the Change can be “guided” through you workflow in an automated > way. > > Cheers, Nils > > — > Nils Leideck > Senior Consultant > > http://webint.cryptonode.de / a Fractal project > > On 11.01.2011, at 01:41, Robert Poreba wrote: > > Hello, > > > > I’m currently testing the latest OTRS ITSM 3.0 beta1 version. > > > > I would like to modify the ‘Add Change’ form (ITSM Change -> New) so it > contains more text fields similar to ‘Description’ and ‘Justification’. > > Ideally I would like to add attributes like ‘Risk Analysis’ and ‘Test Plan’ > that need to be populated when the Change is created. > > > I know I can use FreeText fields but it looks like FreeText are only > dropdown boxes and we need fully editable text fields. > > > > Already spent few hours on it but no luck so far. > > Any ideas? > > > > - > > Thanks > > Robert > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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