Hi,
I switched my customer backend from "Databse" to "LDAP". Most new
tickets are now created with the correct customer information. However
the old tickets still show no customer information, even though I've
corrected all CustomerIDs manually.
How can one tell OTRS (v 3.0.3) to refresh/relookup the customer
information for a sepcific or all tickets?
Since not all customers send their requests with the email address that
is registered in LDAP, I'll have to do that regularly in the future.
Hopefully that is possible at all
Cheers
frank
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