Dear Peter, that is an interesting one! When searching the internet it is mostly redirecting to you email :-)
Just a first try, do you use SSL and if so, can you retry without? And can you post your SOAP script? Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 20.01.2011, at 12:34, Peter Eckel wrote: > Hi, > > I have a very annoying problem with OTRS and the SOAP::Lite interface. > > I have an instance of OTRS running which I used SOAP to connect to, > everything works just fine. The base operating system is CentOS 5.5, OTRS > version is 3.0.5 and SOAP::Lite is installed in version 0.710.10 (since 7.12 > is not supported according tootrs.CheckModules.pl). > > I use SOAP::Lite (same version) on a monitoring system to create and retrieve > tickets from OTRS. As said before, this all runs perfectly well. > > Now I set up another system from scratch for a demo. Same OS version, latest > patches, same SOAP::Lite version, same OTRS version ... all relevant parts > seem to be identical. With one exception: Accessing OTRS via SOAP does not > work at all. On the client side, I just get a '500 internal server error', on > the server side there is exactly nothing in the error_log of httpd, nothing > in OTRS's system log, and just the following in the Apache access log: > > 172.16.40.101 - - [20/Jan/2011:11:44:07 +0100] "POST /otrs/rpc.pl HTTP/1.1" > 500 638 "-" "SOAP::Lite/Perl/0.710.10" > 172.16.40.101 - - [20/Jan/2011:11:45:30 +0100] "POST /otrs/rpc.pl HTTP/1.1" > 500 638 "-" "SOAP::Lite/Perl/0.710.10" > 172.16.40.101 - - [20/Jan/2011:11:45:32 +0100] "POST /otrs/rpc.pl HTTP/1.1" > 500 638 "-" "SOAP::Lite/Perl/0.710.10" > 172.16.40.101 - - [20/Jan/2011:11:47:21 +0100] "POST /otrs/rpc.pl HTTP/1.1" > 500 638 "-" "SOAP::Lite/Perl/0.710.10" > 172.16.40.101 - - [20/Jan/2011:11:51:13 +0100] "POST /otrs/rpc.pl HTTP/1.1" > 500 638 "-" "SOAP::Lite/Perl/0.710.10" > 172.16.40.101 - - [20/Jan/2011:11:51:21 +0100] "POST /otrs/rpc.pl HTTP/1.1" > 500 638 "-" "SOAP::Lite/Perl/0.710.10" > 172.16.40.101 - - [20/Jan/2011:11:51:22 +0100] "POST /otrs/rpc.pl HTTP/1.1" > 500 638 "-" "SOAP::Lite/Perl/0.710.10" > 172.16.40.101 - - [20/Jan/2011:11:51:22 +0100] "POST /otrs/rpc.pl HTTP/1.1" > 500 638 "-" "SOAP::Lite/Perl/0.710.10" > 172.16.40.101 - - [20/Jan/2011:12:08:41 +0100] "POST /otrs/rpc.pl HTTP/1.1" > 500 638 "-" "SOAP::Lite/Perl/0.710.10" > 172.16.40.101 - - [20/Jan/2011:12:08:52 +0100] "POST /otrs/rpc.pl HTTP/1.1" > 500 638 "-" "SOAP::Lite/Perl/0.710.10" > > ... which is not very enlightening. I restarted the httpd, rebooted the > server - nothing changes. > > One difference: OTRS has been set up without mail access on the demo system, > since there is no mail server in the demo environment. Tickets are only > opened by the monitoring system, never by mail, and there also should be no > notifications. > > Has anyone seen that before? Apart from that, OTRS runs fine. > > The output of otrs.CheckModules.pl: > > [root@neos-otrs1 bin]# ./otrs.CheckModules.pl > o CGI............................ok (v3.50) > o Crypt::PasswdMD5...............ok (v1.3) > o CSS::Minifier..................ok (v0.01) > o Date::Format...................ok (v2.22) > o Date::Pcalc....................ok (v1.2) > o DBI............................ok (v1.52) > o DBD::mysql.....................ok (v3.0007) > o Digest::MD5....................ok (v2.36) > o Digest::SHA::PurePerl..........ok (v5.48) > o Encode::HanExtra...............Not installed! (Optional - Required to > handle mails with several Chinese character sets.) > o GD.............................Not installed! (Optional - Required for > stats) > o GD::Text....................Not installed! (Optional - Required for > stats.) > o GD::Graph...................Not installed! (Optional - Required for > stats.) > o GD::Graph::lines............Not installed! (Optional - Required for > stats.) > o GD::Text::Align.............Not installed! (Optional - Required for > stats.) > o IO::Scalar.....................ok (v2.110) > o IO::Wrap.......................ok (v2.110) > o JavaScript::Minifier...........ok (v1.05) > o JSON...........................ok (v2.50) > o JSON::PP....................ok (v2.27103) > o JSON::XS....................Not installed! (Optional - Install it for > faster AJAX/JavaScript handling.) > o LWP::UserAgent.................ok (v2.033) > o Mail::Internet.................ok (v2.07) > o Mail::POP3Client...............ok (v2.18 ) > o IO::Socket::SSL.............ok (v1.01) > o MIME::Base64...................ok (v3.07) > o MIME::Tools....................ok (v5.428) > o ModPerl::Util..................ok (v2.000004) > o Apache::DBI.................Not installed! (Optional - Improves > performance on Apache webservers with mod_perl by establishing persistent > database connections.) > o Apache2::Reload.............ok (v0.11) > o Net::DNS.......................ok (v0.59) > o Net::POP3......................ok (v2.29) > o Net::IMAP::Simple..............ok (v1.2017) > o Net::IMAP::Simple::SSL......ok (v1.3) > o Net::SMTP......................ok (v2.31) > o Authen::SASL................ok (v2.15) > o Net::SMTP::SSL..............ok (v1.01) > o Net::SMTP::TLS::ButMaintainedok (v0.13_01) > o Net::LDAP......................Not installed! (Optional - Required for > directory authentication.) > o PDF::API2......................Not installed! (Optional - Required for PDF > output.) > o Compress::Zlib..............ok (v2.033) > o SOAP::Lite.....................ok (v0.710.10) > o Text::CSV......................ok (v1.21) > o Text::CSV_PP................ok (v1.29) > o Text::CSV_XS................Not installed! (Optional - Optional, > install it for faster CSV handling.) > o XML::Parser....................ok (v2.34) > > What did I miss? Is there any way to increase the verbosity of the system > log? > > Cheers, > > Peter. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
