Hi Ryan, have you by any chance also installed the ITSM modules? -- Mike
On Tue, Feb 15, 2011 at 12:25 AM, Ryan Miguel <rmig...@rcskids.org> wrote: > > > Using the Master/Slave module when I designate a ticket as a new master > ticket I am unable to close it later. I can switch queues, add notes and > change all other properties; however, no matter where I try to close it from > (notes, ticket close action, etc ) the ticket will not close. It appears > that the ticket actions I create for the ticket hang after submitting but if > I refresh the page I can see the actions in the ticket zoom/history. > > > > Using otrs - 3.0.5 with Master/Slave - 1.1.1 > > > > I haven’t been able to find anything using Google or the OTRS forums > > > > Any help would be appreciated > > > > Ryan Miguel > > > > ______________________________________________________________________ > > This email has been scanned by the Rebekah Children's Services Email > Security System. > > **** Confidentiality Notice ***** > > The information contained in this e-mail, and any attachment, is private > and confidential and is the property of Rebekah Children's Services. The > information is intended only for the use of the intended recipient. If you > are not the intended recipient, you are hereby notified that any disclosure, > copying, distribution, or taking of any action in reliance on the contents > of the information is strictly prohibited. If you have received this e-mail > in error, please immediately notify the sender and destroy all copies of the > original message. > > All reasonable precautions have been taken to ensure no viruses are present > in this e-mail. We do not accept responsibility for any loss or damage > arising from the use of this e-mail or attachments. We recommend that you > subject these to your virus checking procedures prior to use. > ______________________________________________________________________ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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