Interestingly, this works (application/octet-stream instead of application/pdf):
Content-Type: application/octet-stream; name="AD Group Membership Report.pdf" Content-Transfer-Encoding: base64 Content-Description: AD Group Membership Report.pdf Content-Disposition: attachment; filename="AD Group Membership Report.pdf" Hugh On Fri, Feb 25, 2011 at 9:18 PM, Hugh Kelley <hugh.kel...@gmail.com> wrote: > When I submit/reply to tickets via email with PDF attachments, those > attachments do not appear in the UI with the articles. > > However, If I go to "Plain Format" I see them in the MIME content of the > article and if I "Download this email" they are there as well. > > I have installed the *PDF::API2 * module and don't see any log errors. > > I have tried the following combinations, each with the same results. Is > there another sysconfig option I need to set? Other attachments do appear. > > Content-ID: <AD Group Membership Report.pdf> > Content-Disposition: attachment; > filename="AD Group Membership Report.pdf" > Content-Type: application/pdf; > name="AD Group Membership Report.pdf" > Content-Transfer-Encoding: base64 > > > Content-Type: application/pdf; > name="AD Group Membership Report.pdf" > Content-Transfer-Encoding: base64 > Content-ID: <AD Group Membership Report.pdf> > Content-Description: AD Group Membership Report.pdf > Content-Disposition: attachment; > filename="AD Group Membership Report.pdf" > Content-Location: AD%20Group%20Membership%20Report.pdf > > > The system is: > > - OTRS 3.0.3 > - IIS 7.0 with PerlEx. > - Exchange and hMailServer are relaying the messages. > > > > Hugh >
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