Dear Nils I follow asap your suggests about set ITSM List, and of course I appreciated your technical suggestion on the item (my obligations) [?].
I hope to give a real contribution, in the near future, to the community. cheers Stefano 2011/3/2 Nils Leideck <nils.leid...@leidex.net> > Dear Stefano, > > first of all, you should consider to subscribe to the ITSM mailing list ;-) > where are definitively people using ITSM modules. > > ITSM lists: > > OTRS::ITSM User questions and discussions => > http://lists.otrs.org/mailman/listinfo/itsm > OTRS::ITSM announcement mailinglist => > http://lists.otrs.org/mailman/listinfo/itsm-announce > > On 02.03.2011, at 10:28, Stefano Boccanera wrote: > > > I'm testing OTRS ITSM Change Mangement to implement a change management > solution at a italian customer site. > > Nice, welcome ;-) > > > Now, after some testing creating change requests, workorders and so on, I > would to clear the configuration without 'dropping' the database and > re-create it from scratch. The problem is around the lack of 'Delete' > function for Change Request items. > > I discovered into the bin directory a ITSMChangeDelete.pl module and I'm > wondering if I can use it as a Generic Agent operation. I'm a newbie with > perl language and I have some difficult to read the code and understand how > to use it ( what parameter, etc.). > > > > Has anyone used that procedure or know some details how to use it? > > ===> B A S I C S: > > In most cases you can just execute our perl files and attach a —help > (hyphen hyphen help) to get help on how to use the script. > > E.g. > > /usr/bin/perl /opt/otrs/bin/otrs.ITSMDeleteChanges.pl —help > > This actually tells you how to use the script: > > otrs.ITSMChangeDelete.pl <Revision 1.3> - delete changes (all or by > number). > Copyright (C) 2001-2011 OTRS AG, http://otrs.org/ > Usage: /opt/otrs30itsm/bin/otrs.ITSMChangeDelete.pl [options] > Options are as follows: > --help display this option help > --all delete all changes > --ChangeNumber no1 no2 no3 delete listed changes > > ===> D E T A I L S: > > You can see that the script does understand 3 options. > > 1. The help command itself > 2. all, to just delete ALL Changes (be careful ;-) > 3. dedicated Change numbers > > Only the 3rd option requires some additional input. If you just want to > delete specific Changes, which I would recommend, your command should look > similar to this one: > > E.g. Delete Change 2011012710000015 and 2011012710000016 > > /usr/bin/perl /opt/otrs/bin/otrs.ITSMDeleteChanges.pl —ChangeNumber > 2011012710000015 2011012710000016 > > ===> G O O D I E S: > > If you want to delete only Changes in a certain state or with a specific > attribute, you need to get these details first by executing a SQL command > within a shell script for example, and then attach the resulting Change > numbers to the script. You probably will execute the script then in a > for-loop to make sure it does not delete more then 200 Changes in a go ... > or whatever kind of failure protection ... > > SQL example to find all Changes in a retracted status: > > 1. find the “retracted” status id > > SELECT id FROM general_catalog WHERE general_catalog_class = > "ITSM::ChangeManagement::Change::State” AND name = "retracted"; > > 2. find the relevant Changes > > SELECT change_number FROM change_item WHERE change_state_id = 133; > > ===! 133 is the retracted state id in my database > > > Hope that helps ... > > Cheers, Nils > > — > Nils Leideck > http://webint.cryptonode.de / a Fractal project > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- ** *Stefano Boccanera*
<<328.png>>
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
