You have to enable the feature that allows you to change the state of tickets in various windows, such as the note window.
In sysconfig: - navigate to: Frontend::Agent::Ticket::ViewNote - look for the item, Ticket::Frontend::AgentTicketNote###State - set it to *Yes* Now, go to the closed ticket and click on note. In the note window, you should see a pull-down window that will let you set the state to open. On Mon, Apr 25, 2011 at 3:20 PM, Armando Irazabal <arman...@moxiongroup.com>wrote: > Hi Guys, > > I need to know How to re-open closed tickets. > > > > Any idea? > > > > Regards, > > Armando > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects. -Robert A Heinlein
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