Thanks Mark, That was rather helpful!
But what about if this wasn't an originally merged ticket? Like a customer following up on an old ticket, bearing new details? On Tuesday, April 26, 2011, Grzella, Mark <mgrze...@studienkreis.de> wrote: > Because the „old and original“ ticket switches to a special state (merged) > and it´s article/contend is moved to the other ticket. If you now split it, > OTRS will create a new ticket and move the proper article into this new > one. Think about a box system. You got 2 boxes, where in both boxes a piece > of wood is in.If you move that wood from box A to box B, box A is empty and > box B has 2 pieces of wood in it. Should you want to have two boxes again, > you will pick an empty new box to put one of the wood pieces into. mit > freundlichen GrüßenStudienkreis GmbH > Mark Grzella > Junior IT-Projektleiter > Universitätsstraße 104, 44799 Bochum > Tel.: 02 34/97 60 - 404 > mgrze...@studienkreis.de > www.studienkreis.deAG Bochum HRB 4581 > Geschäftsführer: > Franz Dahlmanns > Bernd Kreissig (Sprecher) > Bastian Schmidt-Faber Von: otrs-boun...@otrs.org > [mailto:otrs-boun...@otrs.org] Im Auftrag von Muhammad El-Sergani > Gesendet: Dienstag, 26. April 2011 15:58 > An: User questions and discussions about OTRS. > Betreff: Re: [otrs] How to split a ticket Yeah, but i found some strange > stuff actually... like y does OTRS create a Phone ticket then?! Thanks and > Best Regards, > Muhammad El-Sergani. > > On Tue, Apr 26, 2011 at 3:53 PM, Grzella, Mark <mgrze...@studienkreis.de> > wrote:Thought about using the button “split” ? mit freundlichen > GrüßenStudienkreis GmbH > Mark Grzella > Junior IT-Projektleiter > Universitätsstraße 104, 44799 Bochum > Tel.: 02 34/97 60 - 404 > mgrze...@studienkreis.de > www.studienkreis.deAG Bochum HRB 4581 > Geschäftsführer: > Franz Dahlmanns > Bernd Kreissig (Sprecher) > Bastian Schmidt-Faber Von: otrs-boun...@otrs.org > [mailto:otrs-boun...@otrs.org] Im Auftrag von Muhammad El-Sergani > Gesendet: Dienstag, 26. April 2011 15:47 > An: otrs@otrs.org > Betreff: Re: [otrs] How to split a ticket Guys? Thanks and Best Regards, > Muhammad El-Sergani. On Mon, Apr 25, 2011 at 5:13 PM, Muhammad El-Sergani > <mserg...@gmail.com> wrote:Hi all, > > I know how to merge two or more tickets, working fine. > > How can I split one that I accidentally merged? i.e. undo the mistake > ... Thanks and Best Regards, > Muhammad El-Sergani. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Thanks and Best Regards, Muhammad El-Sergani. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
