Oh... Now I feel stupid lol. I kept overlooking the General Catalog and going straight to SysConfig. Thank you for your help Michiel!
~Nathan Unsworth M - 801.864.5734 | W - 650-385-2900 x75335 nat...@sqwishy.net | www.sqwishy.net -----Original Message----- From: otrs-boun...@otrs.org on behalf of Michiel Beijen Sent: Mon 5/16/2011 1:59 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Modify Criticality Names Hi Nathan: On Sun, May 15, 2011 at 23:08, Nathan Unsworth <nat...@sqwishy.net> wrote: > I need to modify the Criticality names in Services. The defaults are "1 > very low", "2 low", etc. I need them to read "Undefined", "Low", "Medium", > etc. I have looked everywhere I can think of but I am not able to find the > files/settings to modify. It's under Admin > General Catalog: http://doc.otrs.org/itsm/2.0/en/html/ch11s05.html BTW the 3.0 ITSM documentation is supposed to be available by the end of the month. -- Mike --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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