On Tue, 17 May 2011 12:53:55 +0200, Francesco Pasqualini <fra...@gmail.com> wrote: > Is there a way to change ticket priority w/o acquiring ticket ownership ? > > I need a "supervisor" agent that must be able to change priority of every > tickets.
Hi Francesco: Have a look into SysConfig and check the configuration settings for Frontend::Agent::Ticket::ViewPriority Changing Ticket::Frontend::AgentTicketPriority###RequiredLock from yes to no should work for you. Don't forget to restart your webserver. Regards, Roy -- Roy Kaldung --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
